Frequently Asked Questions
Violations should be reported through the following channels:
- help@TutorMatchingService.com or 877-919-TUTOR
Our Teaching Code of Ethics is based on standards set by the Association for the Tutoring Profession (ATP). Taking into account the diversity in tutoring and academic help resources, the following ethical standards should be upheld by any party seeking or providing tutoring of any type. We highly encourage self-promoted tutoring services or individuals to uphold themselves to the same standards as outlined in this document.
- Best Interest: Tutors will be committed to acting in the best interest of a tutee as specified by the sponsoring organization or individual. Tutors will be expected to report instances in which students are in violation of tutor/tutee rights, university policy, and/or engaged in success inhibiting behaviors. Private parties should agree on mutually understood expectations prior the tutoring session.
- Responsibility: Tutors and tutees will take responsibility for their own behavior and work to resolve conflicts that may arise between themselves and other invested parties including the instructor or advisor.
- Academic Integrity: Tutors and tutees will practice and promote accuracy, honesty, and truthfulness. Students will uphold their university’s Code of Conduct and Academic Integrity statement(s). Each party will report violations of university policies through appropriate channels. Tutors will never accept illegal payment for a tutoring session.
- Fairness: Tutors and tutees will exercise reasonable judgment and take precautions to ensure that their potential biases, the boundaries of their competence, and the limitations of their expertise do not lead to or condone unjust practices. Expectations should be established of mutually appropriate language and the pedagogical strategy in which tutoring will be delivered or supported.
- Commitment: Tutors will fulfill commitments and expectations made to students, employers, and instructors. Furthermore, tutors and tutees should fulfill his or her responsibilities by being on-time and being prepared with appropriate materials to facilitate a session.
- Standards: Tutors will refrain from guaranteeing grades or academic outcomes from a tutoring session. Tutors may be asked to uphold a particular philosophy or learning strategies from his or her employer.
- Respect for Others: Tutors will respect the dignity and worth of all people, and the rights of individuals to privacy, confidentiality and self-determination. Tutors will respect cultural, individual, and role differences, including those based on age, sex, gender identity, race, ethnicity, culture, national origin, religion, sexual orientation, disability, language and socioeconomic status.
- Relationship: Tutors will not engage in inappropriate relations with tutees. Tutors will also be aware of power structures and will avoid compromising environments that encourage the use of unbalanced power dynamics.
- Confidentiality: Tutors will maintain the highest privacy standards in terms of protecting personal information relative to those whom they tutor. This information includes, but is not limited to, educational records, personal circumstances and history, and other pertinent information.
Teacher Rights and Responsibilities
The following was adopted (with permission) from Purdue University. Last updated: 08/05/13.
A teaching session can happen in both structured and unstructured settings. Teaching occurs when one party or individual provides course and academic concept related assistance of any type to another party or individual. Private parties should agree on mutually understood expectations prior to the teaching session(s).
- Teachers have the right to refrain from sharing his/her personal information with the student.
- Teachers have the right to refuse to meet with students who make them feel uncomfortable or are disrespectful or rude.
- Teachers have the right to request that tutoring sessions occur in a safe and public environment.
- Teachers have the right to self-promote their services and are encouraged to uphold the CRLA’s (College Reading and Learning Association) Tutor Code of Ethics.
Students Receiving Teaching (student) Rights:
- Students have the right to confidentiality. Teachers should not speak with outside parties about students’ performance.
- The responsibility for academic/musical success rests with the student.
- Students have the right to request teaching occur in a safe and public environment.
- Students have the right to know the pedagogy and learning strategies of a teacher’s service provider and the intended result from a teaching session.
By submitting your information as a Teacher you understand and agree that anyone with access to this program may view your information and your Tutor profile. The MusicianShip does not guarantee that a certain number of users will view your information, nor does The MusicianShip guarantee that you will be contacted for Teaching.
When you register as a teacher through the Tutor Matching Service™, you understand and agree that the information you provide is true and accurate and that you have the proper qualifications and expertise in the subjects you have selected at the time of registration. You are solely responsible for the form and content of all information provided and all information included in your profile.
Teachers shall use all reasonable efforts to protect students’ interest in the information and keep it confidential, using a standard of care no less than the degree of care that teachers would be reasonably expected to employ for his/her own similar confidential information. In particular, teachers shall not directly or indirectly disclose, allow access to, transmit or transfer the information to a third party without the teacher’s prior written consent. Teacher shall disclose the information only to those persons who have a need to know the information for the purpose and who have been approved by the tutee to receive the information. Tutor shall, prior to disclosing the information, issue appropriate instructions to them to satisfy its obligations herein and obtain their written agreement to receive and use the information on a confidential basis on the same conditions as contained in the agreement.
Teacher understands and agrees that he/she is subject to all federal and state laws relating to the confidentiality of student information. Teacher further agrees to comply with the Family Educational Rights and Privacy Act (“FERPA”), 34 C.F.R. §99 et. seq. Teacher shall regard all student information as confidential and will not disclose the student information to any third party without legal documentation requesting such information.
To the full extent permitted by law, The MusicianShip is not liable for any direct, indirect, punitive, special, incidental, consequential, or exemplary damages (including, without limitation, loss of business, revenue, profits, goodwill, use, data, electronically transmitted orders, or other economic advantage) arising out of or in connection with Tutor Matching Service™, even if The MusicianShip has previously been advised of, or reasonably could have foreseen, the possibility of such damages, however they arise, whether in breach of contract or in tort (including negligence), including without limitation damages due to: the use of or the inability to use their website; the cost or procurement of substitute goods and services resulting from any goods, data, information, or services purchased or obtained, or messages received or transactions entered into, through or from their website; statements or conduct of any third party on the website, including without limitation unauthorized access to or alteration of transmission or data, malicious or criminal behavior, or false or fraudulent transactions; or content or information you may download, use, modify, or distribute.
The Tutor Matching Service ™website is owned and operated by Tutor Matching Service™. The contents of The MusicianShip’s website including, but not limited to, the database information are protected by copyright laws and regulations. No material in any shape or form may be copied, reproduced, transmitted, or distributed.
Colleges and Universities (as well as other non-profit, for-profit, and government institutions) in more than 20 states (as well as several other countries) have approved Tutor Matching Service™, seeing no legal liability for the institution/organization whatsoever. The institutions, including The MusicianShip, are protected with “absolute immunity” by congressional legislation from 1996 that has been upheld repeatedly in the courts. The courts have found that internet users cannot “sue the messenger” because “intermediaries are not culpable for ‘aiding and abetting’ [users] who misuse their services to commit unlawful acts.”
You agree to indemnify and hold The MusicianShip and its subsidiaries, affiliates, officers, directors, agents, licensors, suppliers, alliance members, other partners, employees, and representatives harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of or connection to the Tutor Matching Service™ Application (including any use by you on behalf of another party), your violation of the Terms, or your violation of any rights of another.
The MusicianShip’s site may contain links to other websites or materials posted online. The MusicianShip is not responsible for the content or privacy practices of those websites. We encourage our users to be aware when they leave our website, and to read the policies of any site that they may visit.
If you need help or have questions, you can call us at 855-855-MUSIC (1-855-855-6874) or email us at Lessons@TheMusicianShip.org.
We are happy to help and answer any and all questions whether you are a student, parent, or teacher.
You can search for teachers near you by filtering teachers located near your zip code. Keep in mind that some teachers have experience with online teaching and can help you no matter where they are located.
Yes. Tutor Matching Service™ encrypts all card information. This information is kept on secure servers with multiple layers of hardware and software protection.
To cancel your session, select “Account” from the Tutor Matching Service™ homepage, then choose the session you wish to cancel by clicking/selecting the “Cancel” button. You may cancel up to 24 hours before the session.
After finding the right teacher, students select an available time slot on a teacher’s calendar and enter their credit card information into Tutor Matching Service’s™ secure payment system. Tutor Matching Service™ charges the credit card and the session is thereby booked. 48 hours after the session occurs tutors receive payment electronically to their bank account or PayPal account.
Every music teacher has agreed to offer a 100% guarantee for their services. This means that if for whatever reason you aren’t happy with a session, you can request a refund within 48 hours of the session and Tutor Matching Service™ will return your payment back to you. Note: this guarantee has been invoked, on average, less than once per one thousand sessions on Tutor Matching Service™.
Much like on eBay or Hotels.com, ratings are very important. Every student is required to rate their teacher after their session and you can view all of a teacher’s ratings by clicking on their profile. Teachers are rated on both knowledge of material and presentation of material.
The MusicianShip’s Music Lesson Matching Service was created to increase access to one-on-one music education. In an effort to connect music teachers and aspiring music students around the world, we developed a partnership with Tutor Matching Service™ to do just that. Tutor Matching Service™ helps us to solve a global problem by providing a safe, simple environment for connecting students and parents in-person and online with private music instruction.
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